Refunds

To arrange a refund, you must complete the following steps:

Step 1. Determine Eligibility

If you wish to arrange a refund for any software purchased directly from our website, we offer a 30-day money back guarantee.

Refunds are available to those customers who purchased the software within the last 30 days, as demonstrated by your proof of purchase information. If you have this receipt, please follow the instructions in Step 2.

Between 31 – 60 days after date of purchase

After the first 30 days have elapsed, a refund request will normally not be accepted unless there are convincing reasons justifying a refund.

During this period, CADSite Software will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier. Plimus will refer the request to the product or service provider before determining whether or not a refund should be granted.

A product or service provider may decide to give a refund during this period.

CADSite Software may still consider the validity of refund claims up to a period of 60 days from the date of purchase and may issue a refund at its absolute discretion.

After 60 days purchase is deemed to be final

After a period of more than 60 days since the date of purchase, the transaction will be regarded as final. CADSite Software will normally decline to grant a refund, except in special circumstances. It will however pass any dispute or request information on to the relevant product or service provider who may still decide to grant a refund or partial refund.

Step 2. E-mail Your Proof of Purchase

To claim your refund, please forward the e-mail confirmation (receipt) to support@cad-earth.com

  1. Source of purchase (Plimus or Paypal);
  2. Customer Number, Order Number, or Reference Number;
  3. Product Ordered;
  4. Date of Purchase;
  5. Price Paid.

If you are unable to locate your e-mail receipt, you must give us your contact information and other details so that we can locate your order. The information you send must include the following: your full name, estimated date of purchase, purchased product, purchase price, and reason for returning the software. The date of purchase must be within the last 30 days. E-mail this information to support@cad-earth.com

We will send you an e-mail to notify you whether you are eligible for a refund based on the proof of purchase you provided and product package you returned to us (if any). You must also destroy all copies of the software you may have made or stored in any place, as well as remove the software from any computers owned or controlled by you.

If your request for a refund is confirmed, a credit will be processed to your credit card account within 2 to 7 business days following confirmation of eligibility.

If you have any questions concerning this policy, please contact our sales department at support@cad-earth.com

Policy Changes

We reserve the right to modify this Refund Policy at our discretion, or against any customer it believes is abusing this policy.